What do you know about the hospitality industry? When searching for ideal employees, hospitality industry companies look at the specific skills and abilities of candidates required to work in this industry. These qualities are necessary not only for employers but also for clients. The UAE hospitality industry is high quality, especially RAK hotels, where you can find a 5-star resort with a private beach.
While studying in the Bachelor of Hospitality Management program at BHMS, students attend theoretical and practical classes, as well as internships for 4-6 months a year, all of which allow them to develop the skills required to work in the hospitality industry. Do you want to know which ones? Read on.
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Customer focus
Customers want and need to come first, so the main goal of people working in hotels, restaurants, travel agencies and airlines is to focus on helping customers, which will allow them to provide an unforgettable experience and leave only good impressions.
Consider this feature of hospitality work, be patient, benevolent, friendly and always listen to the client.
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Ability to resolve conflicts
In hospitality, as in other areas, conflicts arise. Restaurant guests may not like the long wait for a meal, while hotel guests may not like the view from the window and much more. If everything possible has been done to prevent a conflict, but it has occurred, how you respond and what measures you take is very important. Companies are looking for people who strive to solve problems as soon as possible and at the same time find original ways out of the current situation.
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Understanding different cultures
Working in the hospitality industry involves communicating with people from different countries, so it is very important to understand the difference between the customs, beliefs, values, and foundations of the Japanese, Germans, Russians, Arabs, and many others. Be open to new things and respect other cultures and habits.
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Knowledge of languages
In this industry, it is important not only to meet customer needs but to exceed them. To do this, it is necessary to build a dialogue and establish communication. Knowledge of languages will greatly facilitate the task, remember that it is very important to speak with the client in his language. English, French, Spanish, Italian, Chinese… the more, the higher your value in the job market.
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Ability to work in a team
Another important skill in hotel and restaurant management is teamwork. This is the key to success in providing the highest level of service.
Of course, to work in the hospitality industry, many more qualities are required:
- soft skills
- patience;
- a responsibility;
- pedantry;
- positivity and others.
If you have plans to take a leadership position in the future, start developing leadership skills and teamwork skills right now. Show management that you are able to manage not only processes but also a team. To do this, take responsibility and initiative in decision-making more often, and show yourself as a leader in critical situations (of which there are plenty in the hotel, especially on weekends in the absence of management). The main thing is not to be afraid that you will do something wrong. It is worse if you do not try to solve the problem that has arisen, you are afraid of responsibility, and shift tasks to others. Such behavior is fundamentally contrary to the actions of real leaders, leaders.
