There are web based SMS service providers that allow you to send SMS online. Businesses prefer to use this method as their primary mode of SMS communication due to its advanced features and convenience. These online SMS tools have the capability of sending thousands of messages to many people all over the globe. Not only this, you can track the status of messages, send attachments like images, pdf, etc, and even run automated drip marketing campaigns.
Now imagine doing all of this from a smartphone. It will take you hours to send simple personalized text messages to just a couple of hundred people. Additionally, you can integrate the feature of sending SMS online into a CRM, so you can centralize and analyze the customer data.
Features of Online SMS Tools
In order to send SMS online, you will need to purchase a web application that allows you to do the same. There are tons of available options, but what features should you consider? These are some important features that will help your business.
- Click-to-SMS: A single click on the contact’s phone number will allow you to send the message and start the conversation.
- Bulk SMS: The ability to send bulk SMS to multiple recipients at the same time. For this, you should be able to select the number of recipients from contact and write the SMS and then send it to all in one click.
- Scheduled SMS: It means sending the prerecorded messages at a predetermined time to the customers. It saves a lot of time for the agents and they can also reach the customers at the best time. This feature helps most when the senders and recipients are in different time zones.
- Drip SMS: SMS drip campaigns mean sending the right message to the right customer at the right time. This is the ideal solution for those businesses who want to provide an extremely personalized experience to their customers. For example, if someone left an abandoned cart then an SMS automatically shoots to the customer. The message will be based on the action of the customers.
- Templates: SMS templates are a must for any kind of messaging platform. You don’t want to write the same message every time you want to send a message. It will just downgrade your productivity and increase the probability of errors. Nowadays, templates have variables like {name}, {email}, etc that automatically fill up according to the recipient.
- High deliverability: To send SMS online, the platform must use a reliable SMS gateway or SMS API. This will make sure the delivery rate of SMS remains high. For example, Twilio SMS API is an esteemed one with the capability to deliver all over the world.
Top Online SMS For Your Business
All the features we mentioned above are essential for a business. It allows them to operate seamlessly. We developed the same kind of tool that provides all these features. It is called Twilio SMS for SuiteCRM. This plugin has functionalities to send bulk SMS, click-to-SMS, scheduled bulk SMS, and drip SMS. You can check out the plugin at the OutRight Store and we offer a 3-day trial as well.
